Privacy policy

rivacy Policy

Last updated: May 9, 2025


This Privacy Policy describes how MagnetMe (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.magnetme.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”).


MagnetMe is part of Magnetme Creations Ltd, a company registered in England and Wales under company number 16425392.


“You” or “your” refers to the user of the Services, whether a customer, website visitor, or individual whose data we collect.


Please read this Privacy Policy carefully.

 

 

 

1. Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time, to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we’ll update the “Last updated” date and post the revised version on our Site.

 

 

 

2. How We Collect and Use Your Personal Information

 


We collect personal information from various sources to operate and provide our Services. The types of information we collect, and how we use it, depend on how you interact with us.


In addition to the specific uses detailed below, we may use your information to communicate with you, operate the Services, comply with legal obligations, enforce our Terms, and protect our rights or the rights of others.

 

 

 

3. What Personal Information We Collect

 


 

A. Information You Provide to Us Directly

 


This includes:

 

  • Contact details: Your name, email address, shipping and billing address, and phone number.

  • Order information: Details related to purchases, including payment confirmation.

  • Account information: Username, password, and security credentials.

  • Customer support information: Content of messages or inquiries you send us.

  • User-uploaded images: Photographs or images submitted for custom product creation. We collect and process these solely for fulfilling your order.

 


Please ensure that any image you upload belongs to you or that you have full legal rights and permissions to use and reproduce it. By uploading an image, you confirm that you hold the rights necessary for its use and grant us the right to process and reproduce the image strictly for the purpose of fulfilling your order.


 

B. Information About Your Usage

 


We automatically collect certain usage information through cookies and similar technologies. This includes:

 

  • Device and browser details

  • IP address and geolocation

  • Site interaction data (pages viewed, time spent, clicks, etc.)

 


 

C. Information from Third Parties

 


We may receive information from:

 

  • Shopify, our e-commerce platform provider

  • Payment processors, such as Stripe or PayPal

  • Marketing tools, such as ad networks or analytics services

  • Shipping partners or fulfilment services

 

 

 

 

4. How We Use Your Personal Information

 


We use your personal data to:


 

A. Provide Products and Services

 

 

  • Process and fulfill your orders

  • Create and manage your account

  • Arrange shipping and handle returns

  • Notify you of purchase updates or changes

  • Use uploaded images to create custom products

 


Uploaded images are retained for a maximum of 90 days following order fulfillment. After this period, they are permanently deleted.


Image Liability Disclaimer: You acknowledge that you have full rights to the images you upload. We assume no responsibility for copyright infringement, licensing disputes, or misuse of third-party images provided by you. You agree to indemnify and hold harmless MagnetMe and its vendors from any legal claims arising from your submitted content.


 

B. Marketing and Advertising

 

 

  • Send promotional emails or texts (with opt-out options)

  • Show you relevant ads based on your interests

  • Improve our ad targeting based on purchase behaviour

 


If you are located in the EEA or UK, our lawful basis is our legitimate interest in promoting our business (Art. 6(1)(f) GDPR), unless we rely on consent.


 

C. Security and Fraud Prevention

 

 

  • Detect and respond to fraudulent or suspicious activity

  • Protect your account credentials

  • Maintain the integrity of our Services

 


 

D. Customer Service and Site Improvement

 

 

  • Respond to inquiries and feedback

  • Enhance the functionality and usability of our Site

 


 

E. Optional – Automated Image Processing

 


We may use automated tools to apply stylization effects (e.g., cartoon, Pixar-style transformations) to uploaded images as requested. These tools are solely for enhancing the design and do not involve profiling or decision-making about you.

 

 

 

5. Cookies and Tracking Technologies

 


We use cookies and similar tools to operate our Site and analyze user activity. Learn more at: https://www.shopify.com/legal/cookies


You may block or manage cookies through your browser settings, though doing so may impact functionality.

 

 

 

6. How We Share Your Personal Information

 


We may share your data with:

 

Category

Recipients

Identifiers

Shopify, payment processors, shipping services

Order & Account Data

Fulfillment vendors, customer service providers

Image Data

Print production partners and image processing tools (used solely for order creation)

Usage Data

Analytics and advertising platforms

 

We do not sell or share sensitive personal data without your explicit consent.


We may also disclose your information:

 

  • As required by law or legal process

  • To enforce our policies or defend legal claims

  • During a business sale, merger, or acquisition

 

 

 

 

7. Third-Party Links

 


Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these sites. Always review their privacy policies separately.

 

 

 

8. Children’s Privacy

 


Our Services are not intended for individuals under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us to request deletion.

 

 

 

9. Data Retention and Security

 


We implement appropriate technical and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.


Retention Periods:

 

  • Order and account data: as long as needed for business/legal purposes

  • Uploaded images: deleted within 90 days of order completion

 

 

 

 

10. Your Rights

 


Depending on your location, you may have the following rights:

 

  • Access: Know what data we hold about you

  • Deletion: Request erasure of your personal information

  • Correction: Fix inaccurate data

  • Portability: Get a copy of your data in portable format

  • Opt-out: Stop certain uses like targeted advertising

  • Restrict Processing: Limit how we use your data

  • Withdraw Consent: Revoke previously given permissions

  • Appeal: Challenge how we handle requests

 


You can manage your communication preferences or opt out of marketing via the unsubscribe link in emails.


We may request identity verification before fulfilling rights requests. You may also authorize an agent to act on your behalf.

 

 

 

11. Complaints

 


If you’re dissatisfied with how we handle your personal data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.


For UK customers, visit the ICO: https://ico.org.uk/make-a-complaint/

 

 

 

12. International Transfers

 


Your personal data may be processed in countries outside your own. Where applicable, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure lawful transfers from the UK or EEA.

 

 

 

13. Contact Us

 


For any questions or to exercise your privacy rights, please contact us at:


MagnetMe

Email: sales@magnetme.co.uk

Company Registration: Magnetme Creations Ltd, Company Number: 16425392


For the purpose of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.