Privacy policy

Privacy Policy

Last updated: September 9, 2026

This Privacy Policy describes how MagnetMe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.magnetme.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").

MagnetMe is part of Magnetme Creations Ltd, a company registered in England and Wales under company number 16425392.

"You" or "your" refers to the user of the Services, whether a customer, website visitor, or individual whose data we collect.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we'll update the "Last updated" date and post the revised version on our Site.

2. How We Collect and Use Your Personal Information

We collect personal information from various sources to operate and provide our Services. The types of information we collect, and how we use it, depend on how you interact with us.

In addition to the specific uses detailed below, we may use your information to communicate with you, operate the Services, comply with legal obligations, enforce our Terms, and protect our rights or the rights of others.

3. What Personal Information We Collect

A. Information You Provide to Us Directly

This includes:

  • Contact details: Your name, email address, shipping and billing address, and phone number.
  • Order information: Details related to purchases, including payment confirmation.
  • Account information: Username, password, and security credentials.
  • Customer support information: Content of messages or inquiries you send us.
  • User-uploaded images: Photographs or images submitted for custom product creation. We collect and process these solely for fulfilling your order.

Please ensure that any image you upload belongs to you or that you have full legal rights and permissions to use and reproduce it. By uploading an image, you confirm that you hold the rights necessary for its use and grant us the right to process and reproduce the image strictly for the purpose of fulfilling your order.

B. Information About Your Usage

We automatically collect certain usage information through cookies and similar technologies. This includes:

  • Device and browser details
  • IP address and geolocation
  • Site interaction data (pages viewed, time spent, clicks, etc.)

C. Information from Third Parties

We may receive information from:

  • Shopify, our e-commerce platform provider
  • Payment processors, such as Stripe or PayPal
  • Marketing tools, such as ad networks or analytics services, including Meta Platforms, Inc. (Facebook and Instagram) — see section 4B below for how this works
  • Shipping partners or fulfilment services

4. How We Use Your Personal Information

We use your personal data to:

A. Provide Products and Services

  • Process and fulfill your orders
  • Create and manage your account
  • Arrange shipping and handle returns
  • Notify you of purchase updates or changes
  • Use uploaded images to create custom products

Uploaded images are retained for a maximum of 90 days following order fulfillment. After this period, they are permanently deleted.

Image Liability Disclaimer: You acknowledge that you have full rights to the images you upload. We assume no responsibility for copyright infringement, licensing disputes, or misuse of third-party images provided by you. You agree to indemnify and hold harmless MagnetMe and its vendors from any legal claims arising from your submitted content.

B. Marketing and Advertising

  • Send promotional emails or texts (with opt-out options)
  • Show you relevant ads based on your interests
  • Improve our ad targeting based on purchase behaviour

If you are located in the EEA or UK, our lawful basis is our legitimate interest in promoting our business (Art. 6(1)(f) GDPR), unless we rely on consent.

Meta (Facebook and Instagram) advertising tools: We use the Meta Pixel, Meta Advanced Matching and the Meta Conversions API on our Site. These tools share certain information about your visits and purchases with Meta Platforms, Inc. — such as pages viewed, products added to cart, and completed orders — along with hashed (not plain-text) contact details like your email address or phone number where available, so that Meta can match this activity to a Facebook or Instagram account. We use this to measure how our ads perform and to show you and similar audiences more relevant ads on Facebook and Instagram. Meta processes this information under its own privacy policy, available at facebook.com/privacy/policy. You can review or limit how your Facebook activity off our Site is used for ads by adjusting your Off-Facebook Activity settings, and you can opt out of interest-based advertising generally through your browser or device settings, or via Your Online Choices (EU/UK) or the Digital Advertising Alliance (US).

C. Security and Fraud Prevention

  • Detect and respond to fraudulent or suspicious activity
  • Protect your account credentials
  • Maintain the integrity of our Services

D. Customer Service and Site Improvement

  • Respond to inquiries and feedback
  • Enhance the functionality and usability of our Site

E. Optional – Automated Image Processing

We may use automated tools to apply stylization effects (e.g., cartoon, Pixar-style transformations) to uploaded images as requested. These tools are solely for enhancing the design and do not involve profiling or decision-making about you.

5. Cookies and Tracking Technologies

We use cookies and similar tools to operate our Site and analyze user activity, including the Meta Pixel described in section 4B above, which sets its own cookies on your device when you visit our Site. Learn more about cookies generally at: https://www.shopify.com/legal/cookies

You may block or manage cookies through your browser settings, though doing so may impact functionality.

6. How We Share Your Personal Information

We may share your data with:

Category Recipients
Identifiers Shopify, payment processors, shipping services
Order & Account Data Fulfillment vendors, customer service providers
Image Data Print production partners and image processing tools (used solely for order creation)
Usage & Advertising Data (e.g. pages viewed, cart and order activity, hashed email/phone) Meta Platforms, Inc. (Facebook and Instagram), via the Meta Pixel, Advanced Matching and Conversions API — see section 4B; other analytics and advertising platforms

We do not sell or share sensitive personal data without your explicit consent.

We may also disclose your information:

  • As required by law or legal process
  • To enforce our policies or defend legal claims
  • During a business sale, merger, or acquisition

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these sites. Always review their privacy policies separately.

8. Children's Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us to request deletion.

9. Data Retention and Security

We implement appropriate technical and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

Retention Periods:

  • Order and account data: as long as needed for business/legal purposes
  • Uploaded images: deleted within 90 days of order completion

10. Your Rights

Depending on your location, you may have the following rights:

  • Access: Know what data we hold about you
  • Deletion: Request erasure of your personal information
  • Correction: Fix inaccurate data
  • Portability: Get a copy of your data in portable format
  • Opt-out: Stop certain uses like targeted advertising
  • Restrict Processing: Limit how we use your data
  • Withdraw Consent: Revoke previously given permissions
  • Appeal: Challenge how we handle requests

You can manage your communication preferences or opt out of marketing via the unsubscribe link in emails, and manage Meta-specific ad personalisation via the Off-Facebook Activity link in section 4B.

We may request identity verification before fulfilling rights requests. You may also authorize an agent to act on your behalf.

11. Complaints

If you're dissatisfied with how we handle your personal data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

For UK customers, visit the ICO: https://ico.org.uk/make-a-complaint/

12. International Transfers

Your personal data may be processed in countries outside your own, including by Meta Platforms, Inc. as described in section 4B. Where applicable, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure lawful transfers from the UK or EEA.

13. Contact Us

For any questions or to exercise your privacy rights, please contact us at:

MagnetMe
Email: sales@magnetme.co.uk
Company Registration: Magnetme Creations Ltd, Company Number: 16425392

For the purpose of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.